File a Claim
We're Here to Help

We support you every step of the way. Contact us immediately after an incident and we'll guide you through the claims process.

Claim Support

We're Here When You Need Us Most

An accident happens. We've got your back. Contact us immediately, and we'll connect you with the carrier's claims team and guide you through every step.

Call Immediately

317-657-1301 — Available for urgent claims 24/7. A real person answers. Tell us what happened and where you are.

Gather Documentation

Police report (if applicable), photos of damage, witness information, driver statement, and policy details help us expedite your claim.

We Coordinate Everything

We'll connect you with the carrier's claims adjuster, answer your questions, and keep you updated throughout the process.

Your Questions Answered

We explain your coverage, deductibles, what to expect, and how long settlement typically takes. No jargon, just straight answers.

The Claims Process

Here's what to expect when you file a claim with Iron Guard.

1

Report the Incident

Call us at 317-657-1301 immediately. Tell us what happened, where, when, and if anyone was injured. We'll get the basics down and start the process.

2

Gather Information

Collect police report numbers, photos of damage, witness contact information, driver statement, and any other documentation. The more details, the faster we move.

3

Submit Documentation

Send us your gathered information. We'll review everything, answer questions, and prepare a package for the carrier's claims team.

4

Carrier Investigation

The insurance carrier assigns an adjuster. We coordinate between you and the adjuster, making sure communication stays clear and timely.

5

Settlement

The carrier evaluates your claim and offers settlement. We review the offer with you and explain the terms. Typical timeline: 2-6 weeks depending on complexity.

6

Claim Resolved

Once approved, payment is issued. We're here if questions arise during repairs or while your business recovers.

What to Do at the Scene of an Accident

Quick, smart actions at the scene help expedite your claim.

Safety First

  • Check for injuries
  • Move to safety if possible
  • Call 911 if anyone needs medical help
  • Turn off engines; activate hazard lights

Document Everything

  • Take photos of all vehicle damage
  • Photograph the accident scene
  • Get witness contact information
  • Note road/weather conditions

Exchange Information

  • Get other driver's name, phone, address
  • Get driver's license and VIN
  • Get their insurance company and policy #
  • Don't admit fault or apologize

Call Us

  • Contact Iron Guard immediately
  • 317-657-1301 — 24/7
  • Provide incident details
  • We guide you from there

Police Report

  • Request police report if available
  • Get report number and officer info
  • Keep a copy for insurance
  • This helps validate your claim

DON'T DO THIS

  • ❌ Admit fault or apologize
  • ❌ Make statements to other's insurer
  • ❌ Sign anything except police/medical
  • ❌ Leave the scene
  • ❌ Delay reporting to us

Claims FAQ

Typical timeline: 2-6 weeks depending on claim complexity, damage severity, and liability determination.

Fast-track claims: Simple, clear-liability accidents with minimal injury often settle within 7-10 days.

Complex claims: Disputes over liability, serious injury, or third-party involvement may take 4-12 weeks.

We keep you updated every step. You'll never wonder where your claim stands.

Your deductible is listed on your policy declarations page. Typical deductibles for physical damage are $1,000 - $5,000.

You'll pay your deductible to repair your truck. Liability claims (where you're at fault) typically have no deductible.

If the other party is at fault, their insurance covers your damages, so your deductible may not apply.

Strongly recommended, not always required. A police report validates your claim and helps with liability determination.

If there's significant damage, injury, or dispute over what happened, law enforcement will document the scene. Get the report number.

For minor accidents without injury or third-party involvement, a police report may not be filed, but we can still process your claim.

Possibly. Rate increases depend on claim type and your loss history.

No-fault or low-fault claims: Often minimal or no rate increase, especially first claim.

At-fault accidents: Typically 10-25% rate increase for 3-5 years.

We'll discuss the impact when your claim settles. We also shop your renewal to find carriers with better rates.

Need Help Right Now?

Call us immediately. We're available 24/7 for urgent claims.

317-657-1301

Available 24/7 for urgent claims